Tandem · SMS program

SMS Messaging Terms & Consent

Tandem, operated by Sytepoint, is a freight transportation management system used by licensed motor carriers to coordinate their own drivers. This page describes our SMS program and lets drivers opt in to receive operational text messages about their assigned loads.

What messages you’ll receive

When a driver is assigned to a load, Tandem sends transactional, operational text messages tied to that load, including:

  • A secure link to upload the signed Bill of Lading (BOL) at pickup.
  • A secure link to upload Proof of Delivery (POD) at delivery.
  • Reminders when a required document for your load is still pending.
  • Related dispatch notifications about your assigned load.

These are not marketing messages. You will only receive texts about loads assigned to you by your carrier.

How you opt in

Drivers provide their mobile number and agree to receive these messages either during onboarding with their carrier (employment or contractor agreement, and/or the carrier’s fleet management system) or by submitting the consent form below. We do not buy, rent, or share mobile numbers with third parties, and we do not send messages to anyone who has not opted in.

Message frequency & rates

Message frequency is recurring and varies based on your load activity — typically a few messages per assigned load. Message and data rates may apply depending on your mobile carrier and plan.

Opting out & getting help

You can opt out at any time by replying STOP to any message. After you reply STOP, you will receive one confirmation message and no further texts unless you opt in again. Reply HELP for assistance, or contact us at support@sytepoint.com.

Privacy

We use your mobile number solely to deliver the operational messages described above. We do not sell your information, and no mobile information is shared with third parties or affiliates for marketing or promotional purposes. Carriers (information collected through text messaging) is excluded from any data sharing.

Opt in to Tandem SMS

Submit the form below to consent to receive the operational text messages described above.

Use international format with a country code, e.g. +13105551234.

Opting in is optional and is not a condition of any purchase, employment, or use of Tandem. Messages are limited to document upload links (BOL/POD) and dispatch notifications for your loads. Message frequency varies by load activity. Message and data rates may apply. Reply STOP to opt out or HELP for help. See our SMS Terms and Privacy Policy.